Tumi is a Salesforce-certified Consultant with over 15 years of technology consulting experience and more than five years specializing in the Salesforce ecosystem. She holds multiple Salesforce certifications spanning administration, development, consulting, and AI, enabling her to deliver innovative, business-focused solutions across a wide range of industries.
As a Technical Services Lead at Navirum, Tumi specializes in Financial Services Cloud (FSC), helping financial institutions and wealth management organizations streamline client engagement, automate business processes, and optimize advisor productivity. She has extensive experience designing and implementing scalable solutions using Sales Cloud, Service Cloud, Financial Services Cloud, Apex, Lightning Web Components (LWC), Flow, and Salesforce platform best practices.
Tumi is also an AI Specialist with hands-on experience leveraging Salesforce Einstein, Agentforce, Prompt Builder, Data Cloud, and generative AI capabilities to enhance customer experiences, improve operational efficiency, and empower users with intelligent automation. She is passionate about helping organizations unlock the full potential of AI while maintaining strong governance and delivering measurable business outcomes.
Throughout the project lifecycle—from discovery and solution design to development, deployment, integration, and ongoing support—Tumi partners closely with business stakeholders and technical teams to deliver high-quality, scalable Salesforce solutions. She is recognized for her analytical mindset, collaborative approach, and commitment to continuous learning, innovation, and customer success.
