The New Flow: Retirement of Workflow and Process builder

As of December 31st, Salesforce customers will no longer be able to create new Workflow Rules or use Process Builder in Salesforce. The new platform for declarative (no code) automation will be the Flow Builder. This marks the next step in the retirement of Workflow and Process builder altogether.

See the full update from Salesforce here: https://admin.salesforce.com/blog/2021/go-with-the-flow-whats-happening-with-workflow-rules-and-process-builde

Although there are tools to help with the migration to Flow, these tools help replicate each of the Workflows and Processes in your org by converting them into corresponding flows. Using the migration tool might look like an easy way out, but this is actually an opportunity to get the best out of it or improve your automation. Below are some of the opportunities this mandatory update provides: 

  • Evaluate and Refine existing automation: Make updates based on current business needs
  • Simplify automation by consolidating: Multiple Processes and workflows can be compressed into one Flow making maintenance less cumbersome
  • House Cleaning: Get rid of Legacy/Redundant Automations
  • Code to No-Code Migration: Look at some of your programmatic processes that can be automated using flow

Many Salesforce customers will need help from Salesforce Partners such as Navirum to fully tap into the power of Flow Builder and make the transition successfully. 

To learn more on how we can help you please contact us below

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4 Ways Insurance Companies Can Use Salesforce To Scale and Grow

Insurance companies continue to transition to Salesforce in huge numbers to bring more efficiencies to their operations.  In the world of personal insurance, delivering an amazing customer experience is a huge differentiator. At Navirum, we are experts at helping Insurance companies build a cloud strategy and make the transition to Salesforce. The industry-leading platform is used by some of the most successful insurance companies in the world State Farm, Farmers, and AXA to name a few. Here are 4 ways insurance firms can scale and grow using Salesforce.

1) Customer acquisition with marketing automation: One of the biggest trends we have seen is using marketing automation tools to target and acquire new customers using Pardot and Marketing Cloud. These powerful platforms allow insurance companies to build targeted campaigns to bring prospects into your marketing funnel and pass hot leads seamlessly to their sales team. This allows insurance firms to grow and scale their offering out of County, State, or Province

2) Digitization of the customer journey: Insurance firms use a lot of paper and documents in each transaction. This is unlikely ever to go away. However, the use of Conga Composer and DocuSign can auto-generate insurance policies and mandates using the data in Salesforce. Signatures can be captured in real-time using DocuSign. The combination of these technologies not only streamlines your processes but also creates a great client experience.

3) Staying on top of renewals: With Salesforce CRM, insurance firms can create visibility of renewals approaching months in advance. This can be automated, reducing the need for additional staff at key times of the year. 

4) Client retention: By centralizing your client information in Salesforce, agents can respond to clients faster and create a more human experience. Through Sales and Service Cloud, agents can see marketing insights, present and past policies, and customer services cases all in a single view. The ability to respond to multiple types of client queries on a single call creates a better customer experience. By combing marketing and customer service data, we can help businesses mitigate attrition risk and help agents cross and upsell to clients at renewal time. 

Navirum is a leading Salesforce implementation partner for the insurance industry. We are experts in migrating personal and commercial insurance firms to Salesforce successfully. Together with our clients, we can unify your data, people, applications, and processes. If you would like help to fast-track your success to greater efficiency and fewer technology roadblocks so you can focus on what matters most, reach out to an expert from our team. 

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Kristina4 Ways Insurance Companies Can Use Salesforce To Scale and Grow

2 Essential Steps for Migrating from Zoho to Salesforce 

Zoho is used by many companies as their first CRM. There comes a point when businesses need more firepower to scale and grow. Salesforce is nearly always the first choice in that journey. To capitalize on your investment in Salesforce, we recommend you take these two essential steps on your migration journey:

1) Define your business goals: Whether you’re in wealth management, insurance, private equity & venture capital, or banking, it is essential to identify your specific objectives and outcomes for the project with quantifiable targets. For example, create a better client experience or improve cross-selling and upselling. With the end goal in sight, focus on implementing a solution that will help achieve these goals

2) Start simple and create a roadmap for success: The thought of migrating thousands of customer records and many objects from Zoho to Salesforce can be daunting. We recommend keeping the solution simple at the start. For example, focus on migrating Accounts and Contacts in phase 1 and Leads and Opportunities in phase 2. Trying to do all of these objects in one phase may overwhelm your team and impair Salesforce adoption. As part of this process, develop a roadmap. Think about what you would like to implement over the next 6 to 12 months e.g. a client portal with Experience Cloud or marketing automation with Marketing Cloud. Add all of these requirements to the roadmap, which will be configured by your Salesforce Partner or development team.

Navirium is a leading Salesforce implementation partner. We are specialists in Zoho to Salesforce migrations. Together with our clients, we can unify your data, people, applications, and processes by creating a Salesforce roadmap and training plan for your team with 24/7 support. If you would like help to fast-track your success to greater efficiency and fewer technology roadblocks so you can focus on what matters most, reach out to an expert from our team here.

Salesforce is the world’s leading CRM platform that allows you to automate and streamline any business process, with some of the best IT security and infrastructure in the world. Not only is it easy to configure, but it seamlessly integrates into your business’s existing infrastructure – offering 3 automatic upgrades each year.

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Kristina2 Essential Steps for Migrating from Zoho to Salesforce 

3 Tips For Salesforce Marketing Cloud Implementations For Financial Services Companies

More and more financial services companies are implementing Marketing Cloud to scale and grow their businesses. From B2C to B2B, the trend is the same. Banks and Insurance companies are choosing marketing automation to create amazing client experiences and improve productivity. Here are Navirum’s 3 tips for implementing Marketing Cloud

1) Define your business goals: Whether you’re in wealth management, insurance, private equity & venture capital, or banking, it is essential to identify your specific objectives and outcomes for the project with quantifiable targets. For example, create a better client experience or improve cross-selling and upselling. With the end goal in sight, focus on configuring and customizing the parts of Marketing Cloud that will help you achieve those business goals.

3) Define your technical requirements: It’s critical to define how you plan to use Marketing Cloud. The system offers a lot of functionality. It’s important to focus on customizing the features that will add value to your business. Also, consider how the system will be integrated with other company systems like Salesforce CRM, email, and your company website. For the financial services industry, businesses need to keep on the right side of regulatory compliance and data privacy. It’s important to factor your unique regulatory constraints into the implementation.

3) Get help from a certified Salesforce partner: With many steps and moving parts involved in the Marketing Cloud implementation, having the proper training and consulting from a Salesforce Marketing Cloud partner can ensure the best configuration (without future hiccups). Marketing Cloud can give your customers a truly transformational experience – allowing you to streamline business management processes, closely track compliance and financial legalities, provide security & regulatory best practices, eliminate paper processes & redundant activities, and much more. 

Navirum is a leading Marketing Cloud and Salesforce implementation partner for the Financial Services industry. Together with our clients, we can unify your data, people, applications, and processes by creating a Marketing Cloud roadmap and training plan for your team with 24/7 support. If you would like help to fast-track your success to greater efficiency and fewer technology roadblocks so you can focus on what matters most, reach out to an expert from our team.

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Kristina3 Tips For Salesforce Marketing Cloud Implementations For Financial Services Companies

5 Salesforce Features You Don’t Use But Should

Salesforce is a powerful CRM platform with dozens of industry-leading tools and features. Unfortunately, that also means using the service can get complicated, and it’s easy to misuse its features. In this guide, we’ll help you take your Salesforce platform to the next level. Here are the top five Salesforce tools you’re not using but should. 

1. Keep Your Data Clean with Validation Rules

Keeping your sales and marketing data can get complicated. So, creating and maintaining consistent standards for your data entry procedures is a must. If you don’t keep your information uniform and structured, accessing it to gather insights becomes nearly impossible. 

Luckily, your team members don’t have to get degrees in business data management to use Salesforce effectively. By using the platform’s Data Validation feature, you can ensure that the data being recorded meets your standards before it gets saved. That way, you can easily navigate your information and generate reports without any headaches.

2. Move Information with the Data Loader

Now that you’ve solved the problem of inputting data, it’s time to manage it appropriately. Moving data is one of the most common information management processes. Whether you’re trying to import data from a spreadsheet into your Salesforce tool, or trying to export Salesforce records to an external platform, moving data can be an arduous task.

You can save yourself from hours of copy-pasting by using the Salesforce Data Loader. This powerful tool makes moving large amounts of data easy and intuitive. The Data Loader features a simple drag-and-drop interface and can move up to 5 million records at once. With this tool, a data move that would have taken hours can get done in mere minutes. 

3. Automate Procedures with Workflows

Every financial service business has a few processes that nobody wants to do. These tasks are crucial to the success of the company, but they’re also repetitive and mind-numbing. To make matters worse, getting these chores done means dedicating valuable time and wage pay that could be put to better use. 

Fortunately, there’s a solution: Salesforce Workflows. Workflows let you take repetitive tasks like sending notifications or verifying customer information and automate them. That way, you can continue accomplishing these tasks while dedicating your team’s efforts to more demanding, higher-level tasks.

4. Tailor Your Platform with the Lighting App Builder

Your business is unique, so why should you be stuck with one-size-fits-all tools? The Salesforce platform has plenty of pre-built applications for most of your company’s needs. But what if you have a special process that isn’t represented in Salesforce? 

The Lightning App Builder lets you create custom applications and workspaces that are tailored to your company and its processes. It lets you modify your platform, include the features you need, and trim away the ones you don’t. That way, you get the ideal Salesforce experience without having to settle for a cookie-cutter solution. 

5. Get Custom Tools with the Financial Services Cloud

Salesforce is always expanding its platform to benefit more industries. One of the biggest salesforce expansions is the Financial Services Cloud – a platform that’s customized for financial services companies. It offers tools and processes that are unique to financial service businesses. So, if your financial service company isn’t using the Financial Services Cloud, it’s missing out.

Navigating the Salesforce platform can get complicated. Fortunately, we’re here to help. At Navirum, we have an expert team of Salesforce consultants who can guide you through setting up and using this powerful platform. 

With our help, getting started with Salesforce in your company is seamless and headache-free.

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Kristina5 Salesforce Features You Don’t Use But Should

5 Tips for Implementing the Salesforce Financial Services Cloud

Understanding this finance-specific sales cloud and how it can benefit your wealth management or financial service business CRM.

If you’re like most wealth management or financial service company owners, you’re always looking for ways to streamline your CRM operations and provide a better customer experience. Salesforce CRM fosters better customer relationships by ensuring that you have the tools and data you need to serve your clients as best as you can.

You’ve done your research, and discovered Salesforce’s Financial Services Cloud. Now, you’re wondering what it is, how it works, and whether it’s the right fit for your financial services business.

Salesforce Financial Services Cloud is a cloud-based customer relationship management solution. It lets you create better customer relationships, helping improve your bottom line. It fosters better CRM, helping you manage your client data, customer interactions, and sales processes more efficiently and effectively. 

Although the service was initially created for wealth management businesses, Salesforce is always updating the tool and helping it serve more companies. Today, the Financial Services Cloud supports many aspects of financial services like banking, insurance, and much more.

Implementing the Salesforce Financial Services Cloud (FSC) can be daunting, but we’re here to help! In this guide, we’ll give you five tips and techniques you need to effectively implement the Financial Services Cloud into your business, improve your operations, and make your customers happier. But before we begin with the tips, we must establish whether or not the FSC is right for you and whether it has the tools and solutions for your industry. 

Is Salesforce’s Financial Services Cloud Right for You?

Before you dive into Salesforce FSC and begin implementing it, you need to figure out if this sales cloud tool is right for you. In other words, you must establish clear business objectives and determine whether the Financial Service Cloud is congruent with these goals. If you begin implementing the FSC service before you have clear objectives and expectations, you risk making errors and possibly using a tool that won’t help you achieve your goals effectively.

Establishing Your Goals

Salesforce’s FSC is a service that’s tailored to improving your financial company’s customer relationship management system. It helps you track your leads and customers, develop marketing strategies to secure more deals, collect lead data, and much more.

If your business management goals involve improving the way your financial service business approaches, attains, and manages customer relationships, then the Financial Services Cloud is the ideal tool for you. The FSC’s value comes from its ability to centralize your CRM with tools that are specific to the financial services industry.

There are many tools out there that can help you improve your customer relationship management systems. Unfortunately, these platforms are offered to everyone, so they lack the specific tools you need to improve your financial business. These tools offer a generic, one-size-fits-all solution that barely scratches the surface of what your company needs in a client relationship management tool. 

The Financial Services Cloud, on the other hand, doesn’t try to help all businesses. It specializes in financial services and offers the tools you need to ensure that your business grows and keeps its specific client happy. 

If this sounds like you, then we have good news: the Financial Services Cloud is a perfect fit for your company. So keep reading – it’s time for the tips and techniques!

Learn About the Financial Services Cloud

As the saying goes, knowledge is power. And when it comes to the Salesforce Financial Services Cloud, that couldn’t be more true. The more you learn about the platform and its features, the clearer a plan you can create for implementing and using it within your financial service company. Salesforce has made significant strides in recent years to provide industry-specific solutions for financial services companies. The Financial Services Cloud is a prime example of this effort. 

By taking the time to learn about all that the FSC platform has to offer, you’ll be in a much better position to develop a plan that takes advantage of its full potential. So if you’re looking to get the most out of Salesforce Financial Services Cloud, make sure you’re armed with as much knowledge as possible. It’ll empower you to create a roadmap for success.

An excellent tool for learning about Salesforce and the Financial Services Cloud is Trailhead. This platform offers hours of free workshops and courses about Salesforce products that will help you understand the FSC platform and what it can do for you.

Salesforce Trailhead
Image Source: https://trailhead.salesforce.com/

Do some research and understand the features and tools that FSC offers. That way, you can get an idea of which features you’d like to implement and which ones you can forgo for the sake of simplicity. Many financial service and wealth management companies struggle with implementing FSC because they haven’t done their research and identified what they want to get out of using this sales cloud. So make sure you do some digging before you start implementing FSC in your financial business.

Involve More Stakeholders in the Project

One of the most common challenges that financial service companies face when starting with FSC has nothing to do with implementing the sales cloud software. Instead, it involves a lack of adoption throughout the company. 

As Salesforce consultants, one of the most common complaints we hear from customers who are new to Salesforce is that their people don’t use the tool and the data it provides. They went through all the trouble of implementing and optimizing a powerful Salesforce software, just for nobody in their organization to apply it in their business processes. 

If you want your managers and employees to successfully adopt the Financial Services Cloud in the future, you need to start laying the foundation now. One of the best ways to ensure Salesforce success in the long term is to involve more stakeholders in your project to implement the Financial Services Cloud. 

Involving more of your company stakeholders – from the c-suite executives down to the frontline managers who deal with customers – in your Financial Services Cloud implementation, you help your people take ownership of the project’s success. In other words, you get them invested in making your FSC the best it can be. When your stakeholders have put their time and effort into making the Financial Services Cloud a success, they’ll be more likely to use it in the future rather than just ignoring the tool. 

Involving more stakeholders also helps to build trust within your organization – showing your people that you see them and are listening to their input. So make sure to keep your stakeholders in the loop as you implement your sales cloud!

Get Help with Financial Services Cloud Implementation

Salesforce’s Financial Services Cloud offers in-depth CRM tools that are custom-built for your financial service business. It gives you access to countless invaluable tools and features that can help supercharge your company’s CRM system. Unfortunately, all of these tools, features, and customization opportunities can get confusing. Many business owners and decision makers get intimidated by the sheer complexity of the Financial Services Cloud and avoid it entirely.

Luckily, you don’t have to face your Salesforce Financial Services Cloud journey alone. If you don’t have an internal sales team that is certified in Salesforce, we recommend hiring a certified Salesforce partner or advisor with the FSC accreditation. They can help you make the most of Salesforce’s capabilities and ensure that your sales and CRM data is compliant with financial regulations. 

A salesforce advisor can also help you customize your sales cloud. They will assist you in discerning between the tools you need and the features that you can eliminate. That way, you get the maximum benefit from FSC without having a messy dashboard that’s difficult to navigate and use.

Working with an accredited Salesforce partner lets you access a professional who can help guide your FSC implementation. They will take the time to understand your problem and offer straightforward solutions to help you succeed. Not to mention, the partner can also train your team with the skills and knowledge they need to utilize the Financial Services Cloud as effectively and efficiently as possible. The Salesforce partner will also ensure that the training is recorded and documented so that you can always refer back to it when you need a refresher on how to carry out important tasks and procedures.

At Navirum, we specialize in consulting financial service businesses as they implement the Financial Services Cloud. We’ll help you get started with the FSC and ensure that your team has the skills it needs to use it successfully. Contact us today to learn more about how we can help you grow your business and get more customers with Salesforce.

Launch Your System the SMART Way

It’s time to launch your Financial Services Cloud. But how can you ensure that your investment in Salesforce pays off in the long run? The answer: by having a plan for the future. Launching your FSC is just the beginning. Now, you need to facilitate long-term success.

The best way to get started on the right path is by setting some goals. Look into the future and create a roadmap for the next 12-16 months. Create a few goals to help guide and track your progress with the Financial Services Cloud. Make sure that the objectives you set are measurable and time-bound. That way, you and your team can keep an eye on how they’re doing and stay motivated while using the Financial Services Cloud platform.

Once you’ve set your goals and objectives, it’s time to ensure that your team has the support it needs to achieve them:

Supporting Your Team

Salesforce FSC is a powerful software that can help your team achieve its client relationship management goals. However, without a technical support team in place, you may run into some problems. Even with an optimized and streamlined platform, your team can still run into some technical challenges. 

That’s why it’s crucial to have a team of experts on hand to help you troubleshoot any problems that may come up. When you’re using Salesforce, you’re relying on a cloud-based platform. This means that there is always a chance for tech issues to arise. So it’s crucial to have a technical support team in place who can help you navigate these obstacles and keep your Financial Services Cloud running smoothly.

Technical support is crucial for ensuring the success of your Salesforce implementation. A team of tech-savvy support staff can help you troubleshoot any problems that may arise, as well as provide guidance on how to best use the software for your business. Having access to reliable support can make all the difference in ensuring that your investment in Salesforce’s Financial Services Cloud pays off.

If you’re dealing with a smaller issue, Salesforce also offers excellent technical support to its users. You can access this support through the Salesforce Help Center, which provides a wealth of information about how to use the platform. You can also contact the Salesforce support team directly if you need help resolving a specific issue.

Keep Up with the Latest Upgrades

One of the best aspects of working with a Salesforce tool like Financial Services Cloud is the constant support and upgrades you receive to enhance your operations. Every year, Salesforce releases three big upgrades to the FSC. These upgrades give you access to new tools and features that you can use to make your client relationship management systems even better. Upgrades are installed automatically, so you should try to implement the new features they offer as soon as you receive them. That way, you can stay ahead of the competition and make your client relationship management process the best it can be. 

Unfortunately, implementing the upgrade into your CRM solutions and using all of the tools can be challenging. Salesforce Financial Services Cloud uses many data-heavy features that can be difficult to navigate when they’re first released. 

The best way to ensure that you stay up to date with all of the latest upgrades and tools is to contact a Salesforce consultant. They will give you the guidance and assistance you need to implement these new features efficiently and use them to their full potential. A certified consultant will also help you navigate the upgrade and see which features you can skip to make your processes and operations more streamlined.

Conclusion

If you are a financial service provider and you are looking for an excellent client relationship management tool, look no further than Salesforce’s Financial Services Cloud. It’s a tool that’s custom-built for financial companies who want to supercharge how they approach customers, nurture leads, run marketing campaigns, and close deals.

Once you’ve determined that the Financial Services Cloud is right for you, you’re ready to start implementing the platform! When you do, make sure to follow the tips in this guide to ensure your CRM processes go smoothly. 

If you’re looking for someone who can help you navigate the complex Financial Services Cloud, don’t hesitate to contact a Salesforce advisor. Our team of Salesforce expert consultants can help you get up and running with this powerful tool in no time. Contact us today to speak to a Salesforce Financial Services Cloud consultant about how we can help your business grow.

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navirum_admin5 Tips for Implementing the Salesforce Financial Services Cloud