Introduction to Einstein Activity Capture Updates

September 17, 2025

Einstein Activity Capture (EAC) is a Salesforce feature that automatically captures emails and calendar events from Outlook or Gmail and links them to Salesforce records. Salesforce has recently clarified upcoming changes regarding EAC reporting and the Sync Email as Salesforce Activity feature.

Key Clarification

To be clear: Einstein Activity Capture (EAC) will continue to function as a tool for syncing emails and calendar events.

However, several legacy EAC reporting features will be retired in the Summer ’26 release.

🛑 What’s Retiring in Summer ’26

The following legacy reporting tools and structures are being phased out:

Activity 360 Reporting
Activity Metrics
Activities Dashboard
Unified shadow objects (e.g., UnifiedEmail, UnifiedTask, etc.)

These older features previously made email activity reporting more complex due to non-standard data models. With their retirement, Salesforce aims to simplify how users report on activities.

Summary of Changes

Feature	Status
EAC (Email/Calendar syncing tool)	Continues
Legacy Reporting Tools (Activity 360, Metrics, Dashboard, Unified objects)	Retiring
Reporting on email activity	Must transition to Sync Email as Salesforce Activity

What’s Next: New Reporting Structure

Starting with upcoming updates:

Emails and calendar events will sync as standard Salesforce activity records:
- Task
- EmailMessage
All reporting will now use standard activity reports and dashboards (not legacy EAC dashboards).
Email and activity data will become a native part of the Salesforce CRM data model, removing the need for separate or “shadow” data objects.

Key Features of the New EAC Model

Automatic linking of emails to Contacts, Leads, Accounts, and Opportunities
Email activity visible in Activity Timelines and Related Lists
Fully supports Flows, triggers, and other automations
Admins can:
- Exclude internal domains or specific email addresses
- Choose between full email body capture or header-only for privacy
Respects existing activity sharing rules (visibility, editing, deletion)

Benefits of the Transition

Removes reliance on outdated EAC reporting tools
Unifies activity data within the core Salesforce CRM model
Simplifies reporting, automation, and third-party integrations
Enhances data governance, visibility, and control

Conclusion

Salesforce’s shift away from legacy EAC reporting to a fully integrated activity model represents a major improvement for reporting clarity and CRM alignment. Admins and developers should begin planning the transition to Sync Email as Salesforce Activity for a more scalable, future-ready Salesforce environment.

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