Salesforce is not just the leading CRM on the market it is arguably one of the best productivity tools for sales, marketing, and customer service. Despite its popularity, Salesforce customers often experience user adoption challenges. This primarily comes from not having a user adoption strategy or support for users. Having implemented Salesforce for thousands of customers, we recognized this and created Orbit. How does Orbit help companies improve user adoption?

• Salesforce roadmap: With each of our clients, we develop a project roadmap to deliver valuable monthly projects to our clients. We encourage your staff to participate in this process. This gives users visibility of upcoming improvements and gets them involved in the Salesforce program
• Frequent training sessions: We can schedule training sessions as frequently as you need. From once a week to once a quarter, we do what it takes to ensure your team is fully capable of using Salesforce effectively.
• Measure progress: We track user progress to see how they are interacting with Salesforce. We also take on board their feedback at different touchpoints. Using the information, we make recommendations to improve your Salesforce instance and build these into your roadmap
• High touch support: With our sub one hour response time, your Salesforce users will get help from a Salesforce expert quickly to resolve technical issues or answer questions by phone, email, Slack, or your own Orbit portal. As part of Orbit, we get to know your Salesforce org in detail. This allows us to respond with solutions a lot faster due to our understanding of your security, code, configurations, and integration.

To learn more about our managed services, please contact us below.

For many companies, implementing Salesforce for the first time can be time-consuming and a big upfront investment. Salesforce is an incredible platform. Some of the most successful companies in the world grow and succeeded with the cloud system, from Cisco to American Express. Not all companies have the internal resources, project management expertise, or the capacity to dedicate to a Salesforce project but still want its benefits. At Navirum, we created Orbit to allow businesses to implement Salesforce successfully over time without the burden on cash flow and staff. 

• Predictable value roadmap: With each of our clients, we develop a project roadmap to deliver valuable monthly projects to our clients. For example, month one is dedicated to Salesforce training, month two focuses on a basic Salesforce setup, and month three delivers an integration with a key system, etc. This makes it easier to assimilate the functionality into each business and spreads the internal time needed over a period of months.
• Reduced cash flow burden: Even moderate Salesforce implementations can cost upwards to $50,000. The cost of starting the project can be tens of thousands of dollars. This is a lot for any business. With Orbit, we create a plan including affordable monthly charges that significantly reduce the cash flow burden and delivers value over time.
• Stop and start your projects as you like: With many businesses, priorities continuously change. We created Orbit so projects can be stopped and restarted at any point. For example, your firm might be very busy in the run-up to the tax deadline or have a seasonal business that ramps up for the Holidays. With Orbit you have the ability to park the project and come back to it at a quieter time.
• Get up and running on your Salesforce licenses fast: For big Salesforce implementations, it can be months before companies can use their Salesforce licenses properly. Businesses start paying subscription fees with little short-term value. With Orbit, we created a program to get companies using Salesforce in days, allowing you to get the maximum value from your Salesforce investment.

To learn more about how Navirum and Orbit can help you please contact us below.

Salesforce is the leading CRM on the market and has the potential to create value for any company. However, maintenance can be expensive. Without the right expertise and planning, it can lead to problems. We created Orbit to help businesses turn Salesforce into a value creator and reduce maintenance costs.

• Salesforce value roadmap: With each of our clients, we create a value roadmap to ensure high-value Salesforce projects are delivered predictably every month. We focus on implementing projects that will turn the dial on business metrics like increasing sales, improving productivity, and reducing the cost of customer acquisition.
• Flexible contracts: With Orbit, we offer plans from as little as one month – perfect for short-term cover to longer-term contracts for bigger initiatives. We are fully transparent about how our consultants spend their time to ensure you get maximum value from your Orbit investment. This approach gives our clients a lot more financial flexibility and peace of mind.
• Reduce maintenance costs: An experienced Salesforce Administrator can cost a company $100,000 a year in salary alone. Without a busy program of work or a broad user base, the admin might not be fully utilized. With Orbit, you can get access to a Salesforce consultant for as little as 10 hours a month. The cost is a fraction of a full-time resource and is backed up by a team of highly experienced Salesforce experts
• Multi-cloud expertise: Most Salesforce customers need expertise across many clouds. With Orbit, you get access to expertise across all major Salesforce Clouds. We are a one stop shop for all your Salesforce needs.

For more information on how Navirum and Orbit can help you please contact us below.

Salesforce is a powerful CRM platform that can help businesses streamline their sales, customer service, and marketing efforts. However, for the platform to be truly effective, it’s important to ensure that all users are properly trained and engaged with the software. Here are a few tips on how to improve user adoption with Salesforce:

• Start with a clear plan: Before rolling out Salesforce to your team, make sure you have a clear plan in place for how the platform will be used, who will be responsible for managing it, and what kind of training will be provided to your team.
• Provide comprehensive training: To ensure that all users are comfortable using Salesforce, it’s essential to provide comprehensive training. This can include on-demand webinars, in-person training sessions, and written documentation.
• Encourage active participation: Encourage your team to actively participate in using Salesforce by assigning specific tasks and responsibilities, setting goals and milestones, and providing regular feedback.
• Make it easy to access: Ensure that Salesforce is easily accessible to all users by providing them with quick links and shortcuts, as well as mobile access to the platform.
• Monitor usage and track progress: Regularly monitor usage and track progress to identify areas where users may be struggling and provide additional support.
• Create a feedback loop: Encourage users to give feedback and suggestions for improvements to the platform, which will help you to continuously improve the user experience and increase adoption.
• Gamification of Salesforce: Adding gamification elements to Salesforce can make it more engaging, and increase adoption. For example, create leaderboards, badges and rewards for user engagement, and progress on different tasks.

By following these tips, you can improve user adoption of Salesforce and ensure that your team is fully utilizing the platform’s capabilities to drive business growth.

For more information on how we can help with your Salesforce needs please contact us below.

Supercharge Your Salesforce Engine With 6 Powerful Tools:

Salesforce has quickly become the world’s leading CRM platform that’s allowed financial service companies to simplify and streamline all their business processes. With vast capabilities, there are a number of ways that Salesforce can be integrated into your business and effectively used on a day-to-day basis. When executed properly, everything within your organization becomes easier, where each unit of input leads to tremendously more output in profits, team morale, happy customers, and more.

However, for financial service businesses who try to do it all on their own, it can often lead to difficulties that cost them more money, human capital, and unnecessary resources spent.   

Fortunately, with Navirum Orbit, we provide you with a fully equipped solution to ensure a seamless Salesforce integration and beyond – with your own portal, dedicated Account Manager, and 1:1 communication over slack.

Some of the highlights include:

1) Training: Receive dynamic training sessions to ensure your team uses Salesforce to its greatest potential, allowing you to increase user adoption and the value of each license. Accompanied by 1:1 and curriculum-based training, everyone in your business will have the in-depth knowhow to make your organization a top competitor within a matter of weeks.

2) Managed Services: Receive ongoing maintenance and support such as scheduled maintenance, upgrades, and optimizations for Salesforce.

3) Roadmap Development, Design & Accountability: Working by your side, we’ll create an in-depth blueprint with specific milestones on how to fully utilize Salesforce’s features and maximize long-term value.

4) Salesforce Accelerators: Deploy Navirum code, config, and intellectual property to solve problems, increase productivity, and boost adoption.

5) On-Demand: Gain exclusive access to highly experienced Salesforce consultants to design and customize your Salesforce orgs, broken down into bite-size pieces for easy consumption.

6) Technical Support: Ensure you’re Salesforce systems are always up-and-running without hiccups so downtime is minimized, with 24/7 support.

7) And much more…

At Navirum, we are helping financial service companies across a variety of industries unify their people, data, applications, and processes to completely revolutionize their internal operations. By collaborating together, we act as your “Salesforce concierge”, assisting you with every aspect of the Salesforce migration, maintenance, and continuing support activities. As a superior alternative to hiring a full-time resource, Navirum Orbit allows you to remove the possible roadblocks that can come with a powerful CRM like Salesforce – at a fraction of the investment. With the right processes aligned and all systems working in complete harmony, you and your team can free-up precious bandwidth, focus on higher ROI tasks, and make this your best year yet. With the complete Navirum Orbit solution on your side, success in business becomes inevitable. If you’re interested, you can learn more about Navium Orbit by contacting us below.

As we live in an era of digital engagement, Pardot has become hugely popular in helping financial services companies to reimage how they communicate and serve their clients. From banks to insurance companies, wealth managers to private equity, Pardot is hugely popular in helping companies digitize the customer journey. Here 3 times for implementing Pardot.

1) Get educated on Pardot: The marketing automation tool comprises a huge amount of functionality. For people unfamiliar with digital marketing, the terminology alone requires learning. From lead scores to suppression lists, engagement processes to conversion rates, the vocabulary takes getting used to and will help you significantly with your implementation. Financial services firms need to be wary of their own specific regulatory compliance and data privacy rules as part of their implementation. Getting up to speed on the regulatory piece is an important part of the implementation.

2) Define your customer journeys: Above all else, understanding how your customers engage with your business will significantly help the implementation of Pardot. In any company, there are many journeys, from sales and support to marketing. Mapping these out at the start of the project will help make your implementation a success.

3) Implement with a Pardot consultant: Pardot requires expertise to do the implementation and get the most out of your investment. As we mentioned in tip 1, a major part of your Salesforce implementation is being educated on the Platform. An experience Pardot consultant will help in front of your implementation.

Navirum is a leading Pardot implementation partner. We help companies across the financial services industry to get up and running in the system successfully. We help companies migrate from Hupspot, Mailchimp, Marketo and Eloqua to Pardot. Together with our clients, we can unify your data, people, applications, and processes. If you would like help to fast-track your success to greater efficiency and fewer technology roadblocks so you can focus on what matters most, reach out to an expert from our team.

As more and more business migration from HubSpot to Salesforce, its critical to do the migration properly to ensure you get up and running on your Salesforce licenses as quickly as possible and to ensure Salesforce has high adoption levels with your employees.

1) Get your team involved: Very often system implementations land in the inbox of the IT team, but its very important to take a multistakeholder approach – even for small businesses. Ensuring you have representation across all department will boost adoption and will help spot important requirements needed for each area of the business.

3) Keep it simple at the start: Its not always necessary to implement all aspects of your Salesforce vision in phase 1. You will generally have higher implementation success and a much greater uptake from your team if you keep the first phase of the project as simple as possible. Create a Salesfroce roadmap and talk about the features that will be released over the next 6-12 months. This will keep Salesforce top of mind and highlight the importance of the system to your company.

3) Run HupSpot in parallel to Salesforce for a while: In keeping with tip 2, keep some of your HubSpot licenses and keep the system alive for at least 3-6 months. This will help smooth the transition and ease anxiety about the sudden switch to a new system. It will also allow you to transition data & functionality over time to Salesforce

Navirum is a leading Salesforce implementation partner. We are experts in migrating HubSpot to Salesforce. Together with our clients, we can unify your data, people, applications, and processes. If you would like help to fast-track your success to greater efficiency and fewer technology roadblocks so you can focus on what matters most, reach out to an expert from our team.

Goldmine was a popular CRM over the past 30 years. More and more companies are migrating from the legacy system to Salesforce. It takes special expertise to help migrate. Here are Navirum’s 3 tips for your Goldmine to Salesforce migration:

1) Focus on the benefits of Salesforce: After using a system like Goldmine for 10-20 years, we become attached to some key features. It’s essential to focus on what Salesforce can do and put your energy into configuring the cloud based CRM. Many customers get caught up in the data migration or retrofitting Goldmine automations into Salesforce and lose sight of the fantastic benefits the industry leading CRM can bring.

2) Migrate only the data you absolutely need: Getting your data migration strategy right for a Goldmine migration is one of the most critical steps in the process. Migrating data Is time-consuming and challenging. We advise our clients to migrate what they need and export the remainder to a secure location for future reference. Salesforce allows you to start with a blank slate. Importing years of legacy data will torch your project budget and may leave users with a negative experience using your brand new CRM.

3) Get help from a certified Salesforce partner: With many steps and moving parts involved in the Salesforce migration process, having the proper training and consulting from a Salesforce implementation partner can ensure the best configuration (without future hiccups). When you’re able to maximize Salesforce’s capabilities like the Financial Services Cloud, Sales & Service Cloud, and Marketing Cloud, you can give your customers a truly transformational experience – allowing you to streamline business management processes, closely track compliance and financial legalities, provide security & regulatory best practices, eliminate paper processes & redundant activities, and much more. 

Navirum is a leading Salesforce implementation partner. We are specialists in Goldmine to Salesforce migrations. Together with our clients, we can unify your data, people, applications, and processes by creating a Salesforce roadmap and training plan for your team with 24/7 support. If you would like help to fast-track your success to greater efficiency and fewer technology roadblocks so you can focus on what matters most, reach out to an expert from our team. 

As financial services companies look to migrate to Salesforce from Redtail, adopting the right approach is critical to the project’s success. Many Retail to Salesforce migrations fail due to a lack of planning and technical understanding of both systems. To ensure a seamless transition, here are a few key points you’ll want to consider.

1) Define your business goals

Whether you’re in wealth management, insurance, private equity & venture capital, or banking, it is essential to identify your specific objectives and outcomes for the project with quantifiable targets. For example, create a better client experience or improve cross-selling and upselling. With the end goal in sight, focus on configuring and customizing the parts of Salesforce that will help you achieve those business goals.

2) Design the solution

The optimal solution is about leveraging the highest ROI activities to generate the most effective outcomes. With a robust foundation, it’s time to implement the necessary solutions to attain your desired business goals. These include illustrating your critical processes and data models, connecting relevant financial data (i.e.: eMoney, MoneyGuidePro, Schwab, Pershing, Fidelity), creating a post-go-live strategy, and other related tasks. 

3) Define your technical requirements

We encourage our clients to focus on the value Salesforce can bring and minimize the functionality and data to be migrated from Redtail. Create a target data model in Salesforce and map your Retails objects, fields, and processes to Salesforce before any customization. This will save you time and create a better solution for your users.

4) Get help from a certified Salesforce partner

With many steps and moving parts involved in the Salesforce migration process, sometimes having the proper training and consulting from a Salesforce financial specialist can ensure the best configuration (without future hiccups). When you’re able to maximize Salesforce’s capabilities like the Financial Services Cloud, Sales & Service Cloud, and Marketing Cloud, you can give your customers a truly transformational experience – allowing you to streamline business management processes, closely track compliance and financial legalities, provide security & regulatory best practices, eliminate paper processes & redundant activities, and much more. 

Salesforce is the world’s leading CRM platform that allows you to automate and streamline any business process, with some of the best IT security and infrastructure in the world. Not only is it easy to configure, but it seamlessly integrates into your business’s existing infrastructure – offering 3 automatic upgrades each year.

At Navirum, we can help you do just that. Together, we can unify your data, people, applications, and processes by creating a Salesforce roadmap and training plan for your team with 24/7 support. If you would like help to fast-track your success to greater efficiency and fewer technology roadblocks so you can focus on what matters most, reach out to an expert from our team with the form below.

Get in touch with us today to learn more about how we can help you take your business to the next level!