Estimated reading time: 8 minutes
Key Takeaways
- Orbit Project Assist FAQ provides essential information for both new and experienced users.
- Users should submit requests through the Orbit Project Assist portal for efficient tracking and management.
- Clients can expect a standard response time of less than 2 hours, with priority for Orbit Flex plan users.
- Users can manage their requests, update billing details, and ask about charges through the portal.
- For any help using the platform, users can reach out via Orbit or email for support.
Orbit Project Assist Overview
Welcome to the Orbit Project Assist Frequently Asked Questions (FAQ)!
Here you’ll find answers to the most common questions about getting started, using key features, troubleshooting issues, and making the most of our platform. Whether you’re a new user or a seasoned pro, this page is designed to help you quickly find the information you need to keep your projects running smoothly.
Frequently Asked Questions
For the best experience and quicker response times, we recommend submitting all requests via Orbit Project Assist portal. It helps us track and manage your issues more efficiently.
Only your team and our assigned support staff. Everything is kept secure and client-specific.
Yes! Just go to “Requests” and add a comment or attachment.
Our standard response time is <2 hrs but clients on Orbit Flex support plans may get priority responses.
Click “Forgot password” on the login page to reset it. If you’re still stuck, email us and we’ll help.
Absolutely. Just let us know who should have access, and we’ll set them up.
Invoices are usually attached to billing-related tickets in Orbit. You can also request copies at any time through the portal.
Submit a new ticket under the “Billing” category and include the invoice number and your question. We’ll review and get back to you quickly.
Yes! You can raise a request in Orbit to update billing contact info, tax details, or payment terms.
If your payment method needs to be changed, raise a ticket under “Billing” and our finance team will securely handle the update.
You can submit a request under the “Project Assist” category, or check your existing project tickets under “Requests” for the latest updates.
Yes, we provide monthly status reports depending on your project scope. If you’d like to adjust the frequency or request a custom format or breakdown, just let us know through Orbit. Please note that customizations may involve additional fees depending on the request, as they require more time and resources from our team.
Thanks for using Orbit Project Assist! We built it to make your life easier and give you faster, more organized support.
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