Welcome to the Orbit Project Assist Frequently Asked Questions (FAQ)! Here you’ll find answers to the most common questions about getting started, using key features, troubleshooting issues, and making the most of our platform. Whether you’re a new user or a seasoned pro, this page is designed to help you quickly find the information you need to keep your projects running smoothly.
Can I still email you instead of using Orbit?
For the best experience and quicker response times, we recommend submitting all requests via Orbit Project Assist portal. It helps us track and manage your issues more efficiently.
Who sees my tickets / my requests?
Only your team and our assigned support staff. Everything is kept secure and client-specific.
Can I update my request after submitting?
Yes! Just go to “Requests” and add a comment or attachment.
How quickly will I get a response?
Our standard response time is <2 hrs but clients on Orbit Flex support plans may get priority responses.
I forgot my login. What do I do?
Click “Forgot password” on the login page to reset it. If you’re still stuck, email us and we’ll help.
Can multiple people from my team use Orbit?
Absolutely. Just let us know who should have access, and we’ll set them up.
Where can I find my invoices?
Invoices are usually attached to billing-related tickets in Orbit. You can also request copies at any time through the portal.
I have a question about a charge on my invoice, what do I do?
Submit a new ticket under the “Billing” category and include the invoice number and your question. We’ll review and get back to you quickly.
Can I request changes to my billing details?
Yes! You can raise a request in Orbit to update billing contact info, tax details, or payment terms.
Where can I update my payment information?
If your payment method needs to be changed, raise a ticket under “Billing” and our finance team will securely handle the update.
How do I check the status of a project?
You can submit a request under the “Project Assist” category, or check your existing project tickets under “Requests” for the latest updates.
Do you provide regular project status reports?
Yes, we provide monthly status reports depending on your project scope. If you’d like to adjust the frequency or request a custom format or breakdown, just let us know through Orbit. Please note that customizations may involve additional fees depending on the request, as they require more time and resources from our team.
Need Help?
If you’re stuck or not sure how to use the portal, just drop us a note in Orbit or send us an email to get started. We’re happy to help!
Thanks for using Orbit Project Assist! We built it to make your life easier and give you faster, more organized support.
